01Who you are contracting with
ONMOTIO DESIGN LIMITED, a private limited company registered in England and Wales under company number 15843447, registered office 128 City Road, London, EC1V 2NX, United Kingdom. "We", "us", "ONMOTIO".
Contact: hello@onmotio.com
02What you are buying
A written document, identified by name and price on the purchase page you accepted these terms from. That page also states what the document covers for your project. It forms part of this contract.
We are a product design and engineering studio. The documents are professional work product: assessments, briefs, roadmaps and specifications. They are not software, not a subscription, and not physical goods.
03Price and payment
Prices are shown in US dollars on the purchase page and are payable in full before work begins. Payment is taken by Stripe; we never see or hold your card details.
Prices exclude VAT where VAT applies. If you are a business outside the United Kingdom, the reverse charge may apply and you are responsible for accounting for it.
04Delivery
We deliver by email, as a PDF, to the address used at checkout.
Where a turnaround is stated on the purchase page it runs from the moment we have the information we need from you, not from payment. If we need something from you to start, we will say so on the day you buy. If we never receive it, we will ask twice and then hold the work open for six months.
05Cancellation, and your right to change your mind
If you are a consumer (buying as an individual, not for your business), you normally have 14 days to cancel a distance contract for services and receive a full refund.
You are never required to give that right up in order to buy. On the order page you choose, before paying, when we start:
Start now. You ask us to begin before the 14 days are up, and you acknowledge that you lose the right to cancel once the document has been delivered. Both limbs are needed for us to start immediately, which is why the option says both.
Start after the 14 day period. You keep your cancellation right in full. We do not begin work until the period has ended, and the order page tells you the date. You have paid, and if you cancel before we start you are refunded in full.
We record which option you chose, and when, at the moment you choose it.
If you cancel after we have begun but before delivery, you pay for what has been done to that point and we refund the balance.
If you are a business, this section does not apply and orders are non cancellable once work begins. We would still rather have a conversation than an unhappy client: if something has gone wrong, write to us.
06If the document is not what was described
Tell us within 14 days of delivery. If the document does not cover what the purchase page said it would cover, we will correct it at no charge, or refund you in full if we cannot.
This is about scope, not conclusion. A document that honestly reaches a verdict you did not want is not a defective document.
07What the document is based on, and its limits
We work from what you give us. The document reflects the information you provide and what we can reasonably infer from it. If a material fact is missing or wrong, the conclusions may be too. We will say plainly in the document what we relied on.
A document is an informed professional opinion, not a guarantee of outcome. It does not replace physical testing, prototyping, certification, or advice from a regulated professional where one is required, such as a patent attorney, a notified body or a solicitor. Where a question falls to one of those, we say so and, if it helps, point you to people we have worked with.
Our liability to you is limited to the amount you paid for the document in question. We are not liable for loss of profit, loss of opportunity, tooling or manufacturing costs, or any indirect or consequential loss.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which cannot lawfully be limited.
08Intellectual property
On payment in full, the document we deliver is yours: you may use, copy, modify, and share it, including with manufacturers, investors and advisers.
We keep ownership of our templates, methods, tooling, know how, and any material of general application that exists independently of your project. You are not licensed to resell the document as a product in its own right.
We will not use your name or project publicly without asking you first.
09Confidentiality
We treat what you send us as confidential and will not disclose it, except to people working on your document who are under the same obligation. If you need an NDA on your own paper before sending anything, ask.
10Data
We process your name, email and the information you send in order to write your document and keep our records. We do not sell it. You can ask us for a copy or for deletion at hello@onmotio.com. Our processors include Stripe (payments), Google (email) and Supabase (data hosting); our privacy policy lists them all.
11Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of protections that cannot be excluded under the law of your own country.
12Studio packages
The Product Package and The Architecture Package are design work made by our studio, not documents. Sections 01 to 11 apply to them, with the changes below, which prevail where they differ.
Scope. The order page lists what the package contains and what it does not. Not included in either package: a physical prototype, electronics (schematic, board, firmware, app), production engineering (draft angles, tolerances, tooling drawings, DFM), factory quotes, sourcing or certification, brand, logo or website, and patent work.
Concepts. At the end of the first week we present two design concepts. You choose one during that call or in writing within 48 hours; without an answer, we continue with the one we recommend. The chosen concept receives one pass of adjustments. Starting again on a different direction afterwards is a change of scope, quoted in writing before any work on it.
Days. The package runs in working days, Monday to Friday. Day 1 is the day we start: the day you pay, or the end of your 14 day period if you chose to keep it (section 05). The report is presented on a call at the end of the third week, on day 15.
Paying in full. You pay the whole price at order.
Paying in two. You pay half at order. Stripe keeps the card you pay with, and you authorise us to charge the other half to that card, without asking you again, on day 15 of the package, the day the report is presented. If day 15 moves because we are late, the charge moves with it; it never comes before the report is presented to you. If the charge is refused, we tell you and you pay the balance by another means within 7 days.
Files and intellectual property. In place of section 08 for packages: until the price is paid in full, we keep the files and the intellectual property in the work. On payment in full, every file we produced for your project (the STEP CAD, the images at full resolution, the report) is delivered to you and all the intellectual property in the work made for your project is assigned to you. We keep only our own methods, tooling and general know how, as in section 08.
The Architecture Package credit. If you paid for The Architecture Package and order The Product Package within 60 days of that payment, the whole price of The Architecture Package is deducted from it. The credit is used once, cannot be exchanged for cash and lapses after 60 days.
Cancellation. If you are a consumer and asked us to start before the end of the 14 days, you may still cancel during the package: you pay for the working days already done, at the package price divided by 15 working days (by 8 for The Architecture Package), and we refund the rest. Once the report has been presented, the package has been performed in full.
Liability. Section 07 applies: our liability is limited to the amount you paid for the package.
Confidentiality. If you want a non disclosure agreement before you tell us about your product, ask: we send ours, or sign yours, on day one.